By design, dialing 911 will bring help from Galveston County Sheriff's Department, Local Fire Department and Emergency Medical Services (EMS). This page will help explain PEMSI's part of the trio.
Most 911 systems answer each call with "911- What is your emergency?" The operator is listening for clues to decide what you need. Consider these items:
If any of these are true...it is time to call 911 NOW.
Calling 911 will put you in touch with a trained dispatcher who will be able to ask questions to help you decide what to do. Calling friends, neighbors, caregivers who may or may not be home...will only delay what could become a life threatening condition.
Shortness of Breath
Fainting, Dizzy, Weak, Confused
Sudden Vision Problem
Burns or Severe Burns
Poisoning or overdose
Sudden and Severe Pain
Threat of hurting or killing themselves.
If you are at house, KNOW WHERE YOU ARE. If the house numbers are small or obstructed, tell the 911 operator what vehicle to look for in the driveway, the color, location it is parked, the license number and type of vehicles at the house. Make sure your house front door is unlocked.
If you are on the beach describe the vehicle as above with color, type of vehicle, license number and other information that may help spot you. Turn on your emergency flashers, day or night.
When driving onto the beach note the street you drove down and direction (left or right) that you went on the beach, Note the Trash Barrel Number and direction to that barrel.
Be as specific as possible.
If you find yourself on the end of a call to 911 made by mistake DON'T HANG UP. Stay on the line and tell the operator it was a mistake.
Hanging up a 911 call is considered an emergency situation and may result in Fire, EMS and Galveston Sheriff's Officers arriving at your door. It is likely that they will show up anyway just to be sure.
Matt Summers, PEMSI EMS Director